Returns, Exchanges & Cancellations

We hope you love everything you order from us. Since our products are hand crafted and made in limited quantities, we follow a store-credit–based return policy. Please read the details below before placing your order.

Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order. Requests made after this period cannot be accepted, except in rare cases approved by our team. Each order is eligible for one return or exchange only. Refunds are processed in 10-15 working days. 

All items must be returned in their original condition—unused, unwashed, and with original tags and packaging intact. For hygiene and quality reasons, items returned without tags or in a used condition will not be accepted.

Refunds & Store Credit

We do not offer cash refunds as a standard practice. All approved returns are issued as store credit, sent to your registered email address as a gift card. This store credit is valid for one year from the date of issue and cannot be encashed or transferred.

If you receive a damaged or incorrect product, and the issue is reported within 48 hours of delivery with proper proof (photos and videos taken during unboxing), we will offer a replacement. If a replacement is not possible, a refund to the original payment method or store credit will be issued, as appropriate. Refunds in such cases are processed within 7–10 working days after verification.

Sale & Promotional Items

Items purchased during sales or at discounted prices are not eligible for return or exchange. However, if a sale item arrives damaged or incorrect, we will arrange a replacement or issue store credit or a refund if a replacement is unavailable.

Return Pickups & Charges

For approved returns, we arrange a home pickup. A return shipping fee of ₹200 is applicable and will be deducted from your store credit. Exchanges do not carry a pickup charge.

If pickup service is unavailable in your area, the item will need to be self-shipped at your own cost. In such cases, we cannot take responsibility for parcels lost in transit.

Exchanges

Exchanges are available for size or design, subject to availability, and must be requested within 7 days of delivery. If the exchanged item is of a higher value, the difference must be paid online. If it is of a lower value, the balance will be issued as store credit. Discount codes and offers cannot be applied to exchange orders. Sale items are not eligible for exchange.

Damaged, Incorrect, or Missing Items

Please report any damaged, incorrect, or missing items within 48 hours of delivery by emailing info@seasidestories.co with your order ID and clear photos, along with an unboxing video. Once verified, our team will assist you with a replacement or refund/store credit, as applicable.

Please note that minor variations in colour, print, or finish are not considered defects. As our products are handcrafted, these variations are a natural part of their character and authenticity.

Cancellations

Orders may be cancelled before they are shipped by contacting us at +91 9310411920 or info@seasidestories.co. Prepaid orders cancelled before shipment are fully refunded.

If a prepaid order is cancelled after shipment, the refund will be processed once the product reaches us. Shipping and COD charges are non-refundable.

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Products purchased from other websites or marketplaces are not eligible for return or exchange with us. We reserve the right to make the final decision on all return, exchange, and refund requests.